Changes to this Privacy Notice that were effective since April 2019.

  • Updated Aptus Health, Inc to SymmetryRx, LLC, and provide additional information regarding SymmetryRx.
  • Included notice of US use only.
  • Provided a Summary introductory section.
  • Removed references to websites that are no longer applicable.
  • Modified sections regarding Cookies, Log Files, Information from Other Sources, and Protection of Your Personal Information.


  • What is Personal Information: certain personally identifiable information, which may include name, contact information.
  • How is Personal Information collected: through your communication with us, participation in surveys, programs, or promotions, and use of the services.
  • Other User Information collected and preserved through Device IDs, cookies, log files, Clear Gifs (web beacons/web bugs), local shared objects, from other sources, including companies that provide our services.
  • Use of collected information: to enhance the user experience and the services, marketing communications, analyze how the services are used, advertising or advertising targeted purposes, shared with affiliates, third-party service providers, and business partners, and as required by law.
  • Please review the below Privacy Notice for details on the Summary items and other items listed therein.


SymmetryRx, LLC, a North Carolina corporation with its mailing address at 150 N Radnor Chester Road, Suite F200, Radnor, PA 19087, USA, and its affiliates, subsidiaries and divisions (collectively, and each individually, the "Company," "we," "us" and "our") hold your privacy concerns in high regard. This Privacy Notice describes to you our practices regarding the personal information which you give to us, or we obtain about you, from our website, (our "website”) and related services, which include, but are not limited to, registering for samples. This Privacy Notice applies to services solely related to and not any other services provided by the Company.

The Company reserves the right, at its sole discretion, to change, modify, or add to this Privacy Notice, or portions thereof, from time to time and will post updated terms on this page, including the date they become effective. Your continued use of any of the services following the posting of any changes to this Privacy Notice means that you accept, agree, and consent to the changes. If you do not agree to such changed terms, you should not access, or use the services. You may access this page at any time through the Privacy Notice link at the bottom of each page on the services.



By using our website, products or services, you expressly consent to our collection, use, and disclosure of your information as described in this Privacy Notice.

Children's Information
We do not knowingly collect or maintain personal information from any person under the age of majority. No parts of our websites, products or services are designed to attract anyone under the age of eighteen.


One of our primary goals in collecting personal information from you is to give you a meaningful and customized experience while using our websites, products and services and to allow us to develop new products and services that are relevant to you. Your personal information also allows us to provide specific services and features that most likely meet your needs, and to customize the webpage or service to make your online experience more rewarding.

What We Collect

Personal Information
In the course of using our websites, products or services, we may ask you to provide us with, or we may collect, certain personally identifiable information that can be used to contact or identify you and administer your use and enjoyment thereof (“Personal Information”). Personal Information may include your name, contact information (address, phone number, fax number, e-mail address), date of birth, and demographics. Further, to gain access to certain products or services, including registering for our website, we may also ask you to provide us with professional information and credentials about you, such as your degree, specialty, license number, medical or other graduate school and year of graduation in order to provide you with content that is tailored to your practice and interests. If you voluntarily provide us feedback, or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply. When you voluntarily participate in one of our surveys, or programs (as described in further detail below), we may collect additional information from you.

Non-Identifiable Information
In addition to collecting Personal Information that you provide, we may also monitor the use of our website, services and/or products by collecting aggregate, anonymous, non-identifiable information (“Non-Identifiable Information”). Typically, Non-Identifiable Information tracks users' patterns throughout our websites and products, and it may include information such as your browser type, operating system, date/time stamp for your visit, IP address, domain name, referring URLs, statistics about the number of visitors to the site, the number of pages visited, and user response rates. Non-Identifiable Information enables us to provide a more enjoyable and personalized experience, as well as tracking errors.

Certain Non-Identifiable Information would be considered a part of your Personal Information if it were combined with other identifiers (for example, combining your zip code with your street address) in a way that enables you to be identified. But the same pieces of information are considered Non-Identifiable Information when they are taken alone or combined only with other Non-Identifiable Information (for example, your viewing preferences). We may combine your Personal Information with Non-Identifiable Information and aggregate it with information collected from other users to attempt to provide you with a better experience, to improve our services and to analyze and understand how our websites and products are used. We may also use the combined information without aggregating it to serve you specifically, for instance, to deliver a product to you according to your preferences or restrictions, for advertising or advertising targeting purposes.

Please note that under some laws, certain types of Non-Identifiable Information described above may be considered personally identifiable information, and in such cases, we will treat it as Personal Information.

In addition to the foregoing, Personal Information may also be collected in the following forms:

Device IDs.

We may collect and store a unique device ID associated with your device (“Device ID”). We use your Device ID to track the number of unique users using our services and to enable you to interact with and use our services. We link your Device ID with the technical information accessed through your use of our websites, products, and services so that we may administer resets to your account or to delete information when you request that we do so or for other administrative purposes.

Surveys and Promotions and Market Research Information.

In using our website, products and/or services, you may also elect to participate in market research surveys or programs. By submitting answers to these surveys or programs, you are providing specific feedback to us and/or certain third parties (as described below). Participation in a survey or program is voluntary and you may decline participation or honoraria. If you elect to participate in a survey or program, we may disclose your information to certain third parties (as described below), provided you have given us your consent to do so.


Additionally, when you use our products, services, or website, we may monitor your use of the websites by collecting aggregate information by using "cookies." Cookies are small pieces of information that a website transfers to the memory or hard drive on your computer. We use both session ID cookies (expire when you close the browser) and persistent cookies (persist even after you close the browser). Most web browsers have options that allow you to control whether or not to accept cookies and give you the option to delete all cookies. Please note, however, that disabling cookies in your browser may prevent access to some parts of our services. Third parties may set cookies on your web browser and/or obtain information about the fact that an IP address web browser visited a certain website. Our services are not currently configured to respond to a browser's Do Not Track signals. Company does not track you over time and across third-party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. Some third-party sites may track your web activities when they provide services or content to you in an effort to tailor what such third-party presents to you. You may configure your browser to your desired DNT setting. The use of cookies by our partners, affiliates, tracking utility company, service providers is not covered by this Privacy Notice. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies to make it easier for you to navigate our site.

Log Files

As is true of most web sites, we may also gather certain information automatically and store it in log files. For instance, when you visit our website, our web server will automatically recognize some Non-Identifiable Information, including but not limited to the date and time you visited our site, the pages you visited, the referrer (the website you came from), the type of browser you are using (e.g. Firefox, Internet Explorer), the type of operating system you are using (e.g., Windows or Mac OS), and the domain name and address of your Internet service provider (e.g., AT&T, Verizon, AOL).

Clear Gifs (Web Beacons/Web Bugs)

We may employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier similar in function to cookies and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of a period at the end of this sentence. We do not tie the information gathered by clear gifs to our Web users' Personal Information.

Social Media Widgets

Our website may include Social Media Features, such as the Twitter and LinkedIn buttons and Widgets or interactive mini-programs that run on that site. These Features may collect your IP address, which page you are visiting on that site, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third-party or hosted directly on the website. Your interactions with these Features are governed by the privacy notice of the company providing it.

Information Collected from Other Sources

We may occasionally supplement your information with information we receive from other sources including, but not limited to (a) companies that provide our products or services by way of a co-branded or private-labeled website, (b) companies (e.g., pharmaceutical companies) that sponsor surveys or programs on our website (the entities in (a) and (b), collectively, "Partner Companies"), (c) downloadable software applications from our website, or (d) professional organizations such as the American Medical Associations, which we will add to the information which we already hold about you.

Some of the categories of Personal Information and Non-Identifiable Information collected for the purposes identified above are required in order to use the services, while others are not required to use the services. For example, using your e-mail address to communicate with you in order to send you marketing communications about our latest products or services is not required to maintain the relationship we have with you. As detailed below, you control the choice of receiving marketing communications from us. Your decision not to provide Personal Information or certain Non-Identifiable Information for purposes that are not required to use the services (e.g., receiving marketing communications), will not prevent you from accessing the applicable website, but may limit access to some parts of our services.

How Information is Used

We use the information we collect to administer our business activities, improve our websites, products, and services, provide customer service, make available products and services to our users and customers, and for the recruiting, marketing, and other business purposes of the Company and our Partner Companies.

We also use this information in helping us to create and manage your account, verify your identity, verify your eligibility for products and services, deliver interactive educational programs, provide you support, initiate and fulfill orders, complete transactions, and administer the websites.

We may also use your Personal Information to communicate with you. For example, we may correspond with you, possibly through email, direct mail, fax, or phone calls related to your transactions and orders, participation in our surveys, programs and services, invitations to new surveys or programs and services, deliver information about new surveys, programs or services, and to alert you to developments in the use of pharmaceuticals or selected information from the pharmaceutical industry related to your medical specialty. We may use contact and demographic information to offer participation in surveys or programs. We may need to respond to your comments or requests for information, or we may contact you if needed in the course of processing or shipping products or services offered through our website. We may also use contact and demographic information to extend offers to you from our Partner Companies.

We may create aggregate Non-Identifiable Information from information about our users, sales, products or traffic patterns ("anonymous information"); this anonymous information does not include any Personally Information. We use this anonymous information to analyze request and usage patterns so that we may enhance the content of our website, products, surveys and/or services. SymmetryRx reserves the right to use and disclose anonymous information to third parties in its discretion.

Disclosing Personal Information

We will share your Personal Information with third parties only in the ways that are described in this Privacy Notice, as directed by you, or as otherwise permitted or required by applicable law. We do not sell your Personal Information to third parties.

In order to provide you with our website services, and/or products, we may share your information with our affiliates (i.e. those companies related to SymmetryRx, LLC, by common ownership or control) for everyday business purposes. We may also share your information with our suppliers, agents, contractors, or other companies or individuals that provide services for or on our behalf ("Service Providers") in connection with the services they perform. Our Service Providers are required not to sell, share, or use your Personal Information other than to provide the services requested by the Company. Uses and disclosures of personal information by external individuals and organizations acting on SymmetryRx's behalf are governed by agreements that require personal information to be protected.

We may disclose your Personal Information to other companies we collaborate with solely for activities related to our websites, products, and services or those jointly offered or developed by the Company and that Partner Company. Our Partner Companies may also use this information to provide services requested by the Company and/or for their recruiting, marketing or other business purposes. For example, without limitation, (1) if you have elected to participate in a survey or program, we may share your Personal Information with the sponsors of the survey or program when we report the results of the survey or program to the sponsors; and (2) if you accessed our websites, product, or service through a co-branded websites, we may share your Personal Information with the co-branded website provider. We do not control the privacy practices of our Partner Companies.

There are specific limited instances when Personal Information may be shared with accredited Continuing Medical Education ("CME") providers for their fulfillment of their reporting obligations under the Accreditation Council for Continuing Medical Education ("ACCME") and other accrediting bodies. We do not control the privacy practices of these third parties.

Disclosure by Law

We may use or disclose Personal Information if we believe in good faith that such use or disclosure is necessary to (a) help identify any person attempting to break into or damage our websites, (b) to investigate, prevent, or take action regarding any illegal activities, (c) to comply with relevant laws, or legal or regulatory obligations, (d) to respond to subpoenas or warrants served on the Company, or (e) to protect or defend the rights or property of the Company or its customers. Without limiting the foregoing, we may share Personal Information with law enforcement agencies if we believe that we have evidence of a violation of computer security or related laws.


The Company has numerous security measures in place to help protect and safeguard your Personal Information from accidental loss, misuse, unauthorized access, disclosure, alteration or accidental destruction. Although no website can guarantee the absolute security of your information, we are committed to implementing strong physical, technical and administrative safeguards as described below.

These procedures include the use of firewalls, secure connections on our websites, and frequently the use of Secured Socket Layers (SSLs) that encrypt pages that collect Personal Information. Personal Information is stored in limited access servers and physical access to our servers requires individual authorization and authentication. Only authorized Company employees or contractors carrying out permitted functions are allowed access to Personal Information, unless otherwise provided in its Privacy Notice. In addition, each employee and contractor of the Company is required to sign a confidentiality agreement requiring him or her to keep confidential all Personal Information of users and customers. We train our employees and contractors on proper use and handling of Personal Information. Employees and contractors who violate these policies may be subject to disciplinary action, termination of their employment and legal action. Our Service Providers are also required to maintain security measures similar to the Company’s. However, for added protection, we ask that you keep your login information and passwords confidential.

By using the website and/or the services or providing Personal Information to us, you agree that we may communicate with you electronically about security, privacy, and administrative issues relating to your use of the services. If you have reason to believe that your interaction with the Company is no longer secure, please contact us immediately as detailed at the contact information below. If we learn of a security breach that results in the unauthorized disclosure of your Personal Information, we may attempt to notify you electronically so that you are able take appropriate protective steps. By using the services or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the services. We may post a notice on our websites if a security breach occurs. If this happens, you will need a web browser or mobile device enabling you to view the notice. We may also send an e-mail to you at the e-mail address you have provided to us for a notification pursuant to this paragraph. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), you should notify us at In addition to the foregoing, please be aware of the following issues relating to our security measures:

a. Phishing. Identity theft and the practice currently known as “phishing” are of great concern to the Company. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your account ID, login password, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication. For more information about phishing, visit the Federal Trade Commission's website.

b. Links to Other Sites. Certain features of our websites and products contain links to other websites and online services. If you choose to visit a third-party service or an advertiser by clicking a banner ad or other type of advertisement, or click on another third-party link, you will be directed to that third-party's website or online service. The fact that we provide a link to a website’s content or present a banner ad or other type of advertisement is not an endorsement, authorization or representation of our affiliation with that third-party, nor is it an endorsement of their privacy or information security policies or practices. This Privacy Notice is not applicable to the websites or content of any such third parties. We do not exercise control over third-party websites or services. These other websites or services may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other websites and services follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of any such third-party websites and services that you may use.


It is important to us that you take an active role in your experience with us. We highly recommend that you confirm and update your profile regularly. You can update or change your profile, which includes Personal Information, online at any time by contacting us through email or mail at one of the addresses below. You may request deletion of your Personal Information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We will respond to your request to access and/or delete within 30 days. While updating your profile, you can select the type of messages and communications that you want to receive, which will further customize your experience as described herein. The contact information for updating your data is given below.


Promotional Communications. As described above, we may periodically provide you (via email, mail, phone, or fax) marketing communications promoting the websites, products and services of the Company, our Partner Companies, and/or other third parties. When you receive marketing communications from us, you may indicate a preference to stop receiving further communications from us by "opting-out" (a) via the unsubscribe instructions provided in the e-mail you receive, or (b) by contacting us directly (please see contact information below). Despite your indicated e-mail preferences, we may send you notice of any updates to our Privacy Notice and other service-related, non-marketing communications.

Your Privacy Rights. As described above, we may provide your Personal Information to third parties for their marketing purposes. You may indicate a preference for us to stop providing such information to third parties for their marketing purposes by "opting-out" by contacting us directly (please see our information below). After you opt-out, we will stop disclosing your Personal Information to third parties for their marketing purposes, unless you have "opted-in" by (a) contacting us directly (please see our contact information below), or (b) by signing up for another survey and/or program. If you wish to discontinue receipt of marketing e-mails from third parties to whom we've already disclosed your Personal Information, please contact the third parties directly to update your preferences.

Should you have any questions or concerns in connection with how we handle your Personal Information, wish to exercise your rights, or make any other type of request, or for instructions on changing any of your privacy preferences, accessing your information, updating your information, or for any other privacy or data-protection-related questions, please contact us at or at:

SymmetryRx, LLC.
Attn: Customer Service
150 N Radnor Chester Road,
Suite F200, Radnor, PA 19087
Phone: 866.363.3726


This Privacy Notice is subject to occasional revision, and if we make any substantial changes in the way we use your Personal Information, we will notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our website. Any material changes to this Privacy Notice will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our site prior to the change becoming effective. These changes will be effective immediately for new users of our websites, products or services. Please note that at all times you are responsible for updating your Personal Information to provide us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. If you do not wish to permit changes in our use of your Personal Information, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us. Continued use of our websites, products, or services, following notice of such changes, shall indicate your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes.


We may share some, or all of your Personal Information with our affiliates, in which case we will require our affiliates to honor this Privacy Notice.

If the Company is (or its assets are) sold, acquired, merged with another entity, or if it becomes insolvent, and/or declares bankruptcy (each a "Company Change Event"), the websites, products and services and any information obtained through them, including Personal Information, may be transferred or sold to another entity in connection with the Company Change Event. That entity will assume the rights and obligations regarding your Personal Information as described in this Privacy Notice. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

The headings of sections of this Privacy Notice are for convenience and are not to be used in interpreting this Notice. As used in this Privacy Notice, the word "including" means "including but not limited to."

Our websites may contain links to and from other websites, products, or services. These other sites are not covered by this Privacy Notice, and we are not responsible for the privacy practices, or the content of these other sites.

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